• Seattle, WA, USA
  • Full Time

Zipwhip is a Seattle-based SaaS (Software-as-a-Service) company providing text messaging to businesses across North America through cloud-based software and a best-in-class API solution. One of the 10 fastest-growing companies in Seattle as ranked by Inc., Zipwhip invented the technology that enables businesses to text using their existing landline, VoIP or toll-free phone number and communicate with consumers the modern way.  

Zipwhip is aggressively investing in our people, product offerings and processes. We are backed by Microsoft Ventures, OpenView, Voyager Capital and a host of other investors, and are seeing rapid growth in both employees and revenue. Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S., and we've delivered billions of texts to consumers nationwide.  

Zipwhip employees come to work every day (to one of Seattle's coolest offices) inspired and ready to live out our DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. If you want to be part of an organization where highly motivated thinkers are empowered to change the way we communicate with the world around us, then we'd like to hear from you.   

What we're looking for:

We are looking for an IT Support Specialist to be the first line of support to our fast growing office of more than 200 end users.

What's the job really? 

  • Provide high levels of customer service to a wide variety of users with different levels of needs and expertise
  • Day to day resolution of end-user issues with computers, printers, audio/visual equipment, telecommunications and networking equipment, and other devices and applications
  • Set up workstations for new hires in a high growth environment
  • Set up and removal of all technical equipment for meetings and events
  • Perform preventative maintenance on variety of equipment
  • Maintain accurate inventory and reporting of all hardware and software assets
  • Maintain and ensure full functionality of phone system
  • Assist with facilities projects as needed

What you bring to the table: 

  • 1-3 years of experience in a helpdesk or IT support role supporting local users
  • Proficient in troubleshooting and problem solving, with a personal drive to hunt for the correct resolution every time
  • Ability to provide excellent customer service
  • Self-motivated individual who enjoys working in a fast paced, ever changing environment
  • Strong understanding and working knowledge of networking concepts
  • Attention to detail and high-level organizational skills
  • Strong desire to learn and improve own personal skill-set

What we offer:

  • A fun, lively startup culture and one of Seattle's coolest offices, located across the street from Safeco Field
  • Competitive salary and stock options
  • Complimentary access to a fitness center
  • Stipend for transportation and cell phone usage
  • Full benefits package including parental leave, a matching 401k program, PTO, and medical, dental, vision and life insurance.
  • Complimentary snacks, complimentary beverages, a subsidized cafeteria with lunch made fresh every day, and free lunch on Fridays catered by local chefs
  • Complimentary shuttle access to office from King Street Station, Ferry Terminal and Yesler/Occidental

Zipwhip values a diverse team.

We are an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, national origin or ancestry, citizenship status, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, veteran status or any other status protected by federal, state or local law.

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